30/10/2024
Changes to Additional Charges and T&Cs
Changes to the
StarTrack Additional Charges and Standard Rates Schedules
and our Terms and Conditions
took effect from 30 October 2024. Read a summary of the
changes.
25/09/2024
Upcoming changes to Additional Charges and T&Cs
Changes to the
StarTrack Additional Charges and Standard Rates Schedules
and our Terms and Conditions
will be effective from 30 October 2024. Read a summary of the
changes.
The current Terms and Conditions will apply until 29 October 2024.
20/05/2024
My Startrack Online (MSTO) Service Update
We are making some changes to our backend systems this weekend – between 6:00pm Friday the 24th May up to 5:00pm Sun 26th May (up to 2 days) – all times are AEDT.
During this time the "Proof of Delivery" feature will be unavailable to download or view. All other functionalities remain operational.
For any assistance, please go to https://startrack.com.au/lodgement-techsupport.
18/10/2022
Update to StarTrack Post Code locations
We’ve made some changes to our StarTrack Post Code location file.
To update your lodgement application, download the latest StarTrack Post Code file below.
StarTrack Customer Service Update
As of Monday, 23 July our customers calling 132345 will encounter new IVR options.
These additional options will allow our customers to better self-serve 24/7 by providing the ability to:
- Obtain a status update on an existing Pickup Bookings, Track & Trace and Card Left items.
- Organise a Redelivery, Authority to leave or a Depot collection.