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If you need help regarding a specific consignment, or have a query about a particular
StarTrack product or service, call StarTrack Customer Service on
13 2345 anytime from 8.00am to 6:00pm weekdays.
13 13 20
To set up a StarTrack Courier account or to book a pick-up.
131 NXF (131 693)
To set up a StarTrack Next Flight account or to book a pick-up.
1800 028 361
If you require technical assistance on matters relating to the my StarTrack web
portal, Despatcher, or eServices, you can contact the StarTrack IT Service Desk
on 1800 028 361 anytime from 8:00am to 6:00pm weekdays
(excluding National and NSW Public Holidays).
Online Service Desk: click here
when instructed by the Service Desk Team.
For all media enquiries please contact the StarTrack Contact Centre
on 13 2345.
Contact Us Form
At StarTrack our aim is to provide our customers with the highest standard of service.
We value your feedback and utilise each opportunity to help improve our service
We provide our customers with an effective feedback resolution process (includes
Complaints, Compliments and Suggestions) and endeavour to resolve all feedback quickly
and fairly. To lodge your feedback please complete the 'Contact Us' form, email
or call us.
Access our Customer Charter in the following