15/10/2025
Changes to StarTrack Additional Charges
As advised to impacted customers, changes to StarTrack’s Additional Charges will take effect from 30 October 2025.
View the updated StarTrack Additional Charges & Standard Rate Schedules for more detail.
18/10/2022
Update to StarTrack Post Code locations
We’ve made some changes to our StarTrack Post Code location file.
To update your lodgement application, download the latest StarTrack Post Code file below.
StarTrack Customer Service Update
As of Monday, 23 July our customers calling 132345 will encounter new IVR options.
These additional options will allow our customers to better self-serve 24/7 by providing the ability to:
- Obtain a status update on an existing Pickup Bookings, Track & Trace and Card Left items.
- Organise a Redelivery, Authority to leave or a Depot collection.